Company Overview:

Professional Linguistic Upper Studies (PLUS) operates English as a Foreign Language (EFL) programs across the world. Our junior summer programs allow students the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities.

Overview of the Position:

Activity Leaders are responsible for leading students on excursions, conducting walking and bus tours of sights, interacting with and engaging with students on campus and on excursions by conducting activities, and assisting with hotel check-ins and check-outs during overnight excursions. Activity Leaders work under the direct supervision of the Activity Manager.

In addition to a salaried wage, full room and board is provided for the duration of employment; residing on campus is required. PLUS employees are expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program and no vacation time can be honored during the contracted employment period. Regional travel is required and will be provided by PLUS. Employees are responsible for all travel and moving costs to and from campus location prior to and at the conclusion of their contract. Travel to excursion destinations and any work travel during the contracted period will be covered by PLUS.

Duties and Responsibilities:

The following is expected of Activity Leaders: 

Standard Expectations

• Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Be familiar with, adhere to, and enforce PLUS policies and procedures
• Ensure the safety of all participants, including taking them to the hospital, if necessary, and documenting all hospital visits for insurance purposes
• Be familiar with campus-specific information, including everything in the PLUS Guide
• Maintain frequent communication with PLUS staff
• Be on call every night for the duration of the program
• Assist with emergency situations, as needed
• Complete all PLUS assessments received during employment period
• Assist in duties other than the aforementioned and the following, as assigned and as they arise

Off-Campus Activities (Excursions)

• Lead groups of students and their group leaders on off-campus excursions, while providing them with information about tourist sights
• Interact with participants on the coach buses on the way to and from tourist sights, doing activities, playing games, etc.
• Engage with and conduct activities with students during their “free time” to explore tourist sights
• Conduct walking and bus tours of sights for participants according to the PLUS Guide; be familiar enough with the PLUS Guide to present the information and tours in a high-quality manner
• Assist the management team in ensuring that excursions run smoothly
• Coordinate and lead day and overnight trips, as instructed
• Supervise students on the buses and at the tourist sights
• Greet students and their group leaders at the airport
• Provide a “welcome speech” upon picking them up and coordinate with bus drivers to ensure groups are transported safely back to campus
• Assist with hotel check-ins and check-outs for overnight excursions
• Be on-duty and on-call on a rotating basis during overnight excursions at hotels

On-Campus Activities

• Supervise and participate in on-campus activities
• Coordinate and lead on-campus activities, as requested
• Attend and participate in all of the following activities: talent shows, graduation ceremonies, and “Welcome Night” presentations that orient students to the PLUS program
• Encourage student participation in on-campus events
• Participate in at least two talent show acts per session talent show
• Conduct campus tours for participants, as instructed

Customer Service

• Liaise with group leaders, understanding and addressing their expectations and concerns
• Attend and/or conduct meetings with group leaders, as needed

Participant Interaction

• Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Engage with students as much as possible to help them improve their conversational English skills
• Encourage student participation and involvement in the PLUS program
• Eat and converse with PLUS participants during meal times
• Conduct campus tours for participants, as instructed
• Walk students to and from classroom buildings, as instructed

Student Supervision

• Supervise students in the residence halls and dining hall
• Supervise students during excursions and on-campus events, as instructed
• Be on-duty on a rotating basis

Office & Miscellaneous

• Attend daily staff meetings
• Assist the Centre Manager and Activity Manager as instructed
• Responsible for tracking Company spending
• Responsible for appropriate use and documentation of company card, as needed
• Assist in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
• Assist the Centre Manager in the confirmation of on-campus meals and boxed meals, including numbers, meal times and pick-up times (for boxed meals) with dining hall on campus (as instructed)
• Assist in administrative tasks, including assisting the Centre Manager to ensure all academic needs are met
• Assist in preparing the campus for students’ arrival
• Assist in participant check-in and check-out processes and changeover periods
• Assist the team as necessary and as requested
• Assist in the distribution of boxed meals
• Conduct inventory of PLUS property, as instructed

Qualifications and Desired Skills:

• Authorization to work in Canada required
• Must be 18 years or older
• High school diploma required
• Previous summer camp experience or work with minors preferred
• Previous international experience preferred
• Previous customer service experience preferred
• Athletic, musical, theatrical, and/or artistic talent and enthusiasm strongly preferred

The successful candidates will be able to work individually and as a member of a team and have strong interpersonal and verbal communication skills. They will also have a strong work ethic, customer service and problem-solving skills, and be professional, personable, energetic, outgoing, positive, adaptable, self-motivated, proactive, creative, and able to work well under pressure.

Physical Demands:

Do the essential functions of this job require lifting? Yes, 25 lbs.

Do the essential functions of this job require standing? Yes

Do the essential functions of this job require walking up stairs? Yes

Do the essential functions of this job require stretching? Yes

Do the essential functions of this job require bending? Yes

More questions? Check out our frequently asked questions page. 
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