Job Openings >> Summer Activity Manager- Miami Shores, FL
Summer Activity Manager- Miami Shores, FL
Summary
Title:Summer Activity Manager- Miami Shores, FL
ID:1141
Description

Overview of the Position:
Professional Linguistic Upper Studies (PLUS) runs summer English language study and travel programs for international high school students across North America. The programs allow students the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities.

This is a seasonal, salaried, and full-time position that is integral to the success of our international programs. The Activity Manager is responsible for all excursions and activities for PLUS participants, including excursions to and around tourist sites, recreational activities (i.e. games and scrimmages on campus), and evening activities (i.e. dance parties, karaoke, talent shows, etc.). The Activity Manager works closely with the PLUS team to problem-solve issues that arise and deal with emergency situations. The Activity Manager directly manages a team of Activity Coordinators and oversees the Counselors. The Activity Manager reports to the Campus Operations Manager. Full room and board provided for the duration of employment. Residing on campus is a requirement of the position.

This Position is Perfect for:

  • People who love being in the center of things—coordinating and leading trips, working hands-on with students and their teachers, and managing and directing staff members, all the while being in the middle of a major city
  • People who are quick on their feet, who understand that as much as you can plan an event or a trip, things sometimes need to change on the fly. You are the person that others (staff members, students, their teachers, etc.) will be looking to, to pivot and make decisions to ensure a successful event or trip
  • People whose communication, hands-on management, and customer service skills are stellar, and who can lead by example

Time Commitment:

  • Activity Manager contracts are generally 4-8 weeks in duration during the summer, depending on the program dates. In the application, there is space to indicate and explain your availability during the summer months.
  • PLUS U.S. employees are expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program and no vacation time can be honored during the contracted employment period for this position.

Travel:

  • Regional travel is required. Travel to excursion destinations and any work travel during the contracted period will be provided and covered by PLUS.
  • Employees are responsible for all travel costs to and from campus location prior to and at the conclusion of their contract. Travel during the program will be covered by PLUS.

Specific Duties and Responsibilities:
The following is expected of the Activity Manager:

Standard Expectations

  • Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
  • Be familiar with, adhere to, and enforce PLUS policies and procedures, including maintaining Covid-19 protocols
  • Ensure the safety of all participants, including taking them to the hospital, if necessary, and documenting all hospital visits for insurance purposes
  • Be familiar with campus-specific information, including everything in the PLUS Guide
  • Maintain frequent communication with PLUS staff
  • Be on call every night for the duration of the program
  • Assist with emergency situations, as needed
  • Complete all PLUS assessments received during employment period
  • Assist in duties other than the aforementioned and the following, as assigned and as they arise

Staff Supervision

  • Directly supervise Activity Coordinators and oversee Counselors
  • In conjunction with the Campus Operations Manager, train the Activity Coordinators and Counselors
  • In conjunction with the Campus Operations Manager, make a weekly schedule for Activity Coordinators and Counselors
  • In conjunction with the Campus Operations Manager, hold daily staff meetings to ensure that all program and position needs are met
  • Conduct regular performance evaluations of the Activity Coordinators
  • Motivate Activity Coordinators throughout the duration of the program.

Off-Campus Operations

  • Coordinate, lead, and ensure the proper and smooth execution of all off-campus excursions for PLUS students and group leaders, including being the point-person on all day and overnight excursions
  • Create a detailed schedule for each excursion to ensure that Activity Coordinators and Counselors have clear direction
  • Oversee the planning, coordination, and implementation of off-campus activities; implement off-campus activities when Excursions Coordinator is not present
  • Assist the Campus Operations Manager in communicating with transportation companies to ensure all transportation needs are confirmed and met for PLUS excursions and airport transfers
  • Assist the Campus Operations Manager in confirming all excursion-related bookings with ticket vendors and off-campus meal providers
  • Assist in coordinating all airport arrival and departure schedules; assist in group check-ins and check-outs
  • Provide hotel(s) for any overnight excursions with a finalized rooming list upon check-in
  • Coordinate hotel check-ins and check-outs for overnight excursions

On-Campus Activities

  • Oversee the planning, coordination, and proper execution of on-campus activities, events, and sports; implement on-campus events and activities when the Event Coordinator and/or the Sports & Activities Coordinator is not present
  • In conjunction with the other managers, conduct a “Welcome Night” presentation that orients students to the PLUS program
  • Attend and participate in talent shows and graduation ceremonies; attend and participate in other on-campus programming as needed
  • Ensure all Activity Coordinators are prepared for at least two group talent show acts

Customer Service

  • Liaise with group leaders, understanding and addressing their expectations and concerns
  • Attend and/or conduct meetings with group leaders, as needed
  • Schedule and hold daily office hours for group leaders and students

Office & Miscellaneous

  • Oversee PLUS social media, the PLUS app, campus signs, and PLUS branding; fill in when the Social Media Coordinator is not present
  • Assist with the confirmation of all on-campus facilities for PLUS activities
  • Assist the Campus Operations Manager in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
  • Responsible for appropriate use and documentation of company cards
  • Assist in preparing the campus for students’ arrival
  • Assist in participant check-in and check-out processes, as needed
  • Assist in the distribution of boxed meals
  • Participate in weekly meeting with the PLUS Head Office and other manager(s)
  • Fulfill the role of Activity Coordinator, as needed

Qualifications and Desired Skills:

  • Authorization to work in the U.S. required
  • Must be 18 years or older
  • Bachelor’s degree preferred (at the time of start date); high school diploma required
  • Event planning or coordination experience required
  • Customer service experience required
  • Experience in the hospitality and tourism industry strongly preferred
  • Experience with summer or study travel programs strongly preferred
  • Command of Microsoft Excel and Google Drive strongly preferred
  • International and intercultural experience strongly preferred
  • Prior supervisory experience strongly preferred
  • Administrative experience preferred

The successful candidate will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. They will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.

Physical Demands:

  • Do the essential functions of this job require lifting? Yes, 25 lbs.
  • Do the essential functions of this job require standing? Yes
  • Do the essential functions of this job require walking up stairs? Yes
  • Do the essential functions of this job require stretching? Yes
  • Do the essential functions of this job require bending? Yes
Questions? Check out our FAQs. If you have further questions, please email USAhiring@Plus-Ed.com and our team will be in touch with you shortly.
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