Job Openings >> Summer Activity Manager- Madison, NJ
Summer Activity Manager- Madison, NJ
Summary
Title:Summer Activity Manager- Madison, NJ
ID:1102
Description

Company Overview:

Professional Linguistic Upper Studies (PLUS) operates English as a Foreign Language (EFL) programs across the world. PLUS U.S. Corporation, headquartered in New York City, runs summer English language study and travel programs for international high school students across North America. The programs allow students the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities.

 

Overview of the Position:

The Activity Manager is responsible for all off-campus operations and excursions for PLUS participants. The Activity Manager also oversees all on and off-campus activities for participants and is responsible for students’ welfare and discipline off campus. The Activity Manager works closely with the activity staff and the Campus Administrator to problem-solve issues that arise and deal with emergency situations. The Activity Manager directly manages the Assistant Activity Manager and oversees a team that includes an Activity Coordinator and Activity Leaders.  

In addition to a salaried wage, full room and board is provided for the duration of employment; residing on campus is required. PLUS U.S. employees are expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program and no vacation time can be honored during the contracted employment period. Regional travel is required and will be provided by PLUS. Employees are responsible for all travel and moving costs to and from campus location prior to and at the conclusion of their contract. Travel to excursion destinations and any work travel during the contracted period will be covered by PLUS.

 

Duties and Responsibilities:

The following is expected of the Activity Manager:

Standard Expectations

  • Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
  • Be familiar with, adhere to, and enforce PLUS policies and procedures
  • Ensure the safety of all participants, including taking them to the hospital, if necessary, and documenting all hospital visits for insurance purposes
  • Be familiar with campus-specific information, including everything in the PLUS Guide
  • Maintain frequent communication with PLUS staff
  • Be on call every night for the duration of the program
  • Assist with emergency situations, as needed
  • Complete all PLUS assessments received during employment period
  • Assist in duties other than the aforementioned and the following, as assigned and as they arise

Supervision

  • Directly supervise the Assistant Activity Manager
  • Oversee all Activity Leaders and the Activity Coordinator
  • Train all Activity Leaders and the Activity Coordinator
  • In conjunction with the Campus Administrator, create a weekly schedule for activity staff
  • In conjunction with the Campus Administrator, hold daily staff meetings to ensure that all program and position needs are met
  • Conduct regular performance evaluations of the Assistant Activity Manager
  • In conjunction with the Assistant Activity Manager, conduct regular performance evaluations of the Activity Coordinator and Activity Leaders
  • Motivate the Assistant Activity Manager, the Activity Coordinator, and Activity Leaders throughout the duration of the program.
  • Responsible for students’ welfare and discipline off campus

Off-Campus Operations

  • Coordinate, lead, and ensure the proper and smooth execution of all off-campus excursions for PLUS students and group leaders, including being the point-person on all day and overnight excursions
  • Oversee the planning, coordination, and implementation of off-campus activities
  • Communicate regularly with transportation companies to ensure all transportation needs are confirmed and met for PLUS excursions and airport transfers
  • Confirm all excursion-related bookings with ticket vendors and off-campus meal providers
  • Coordinate all airport arrival and departure schedules; assist the Campus Administrator in the execution of participant arrival and departure days
  • Provide hotel(s) for any overnight excursions with a finalized rooming list upon check-in
  • Coordinate hotel check-ins and check-outs for overnight excursions

On-Campus Activities

  • Oversee the planning, coordination, and implementation of on-campus activities
  • In conjunction with the other manager(s), conduct a “Welcome Night” presentation that orients students to the PLUS program
  • Attend and participate in talent shows and graduation ceremonies; attend and participate in other on-campus programming as needed

Customer Service

  • Liaise with group leaders, understanding and addressing their expectations and concerns
  • Attend and/or conduct meetings with group leaders, as needed
  • Schedule and hold daily office hours

Office & Miscellaneous

  • Distribute, track, and reconcile all participant per diems and/or gift cards
  • Responsible for tracking Company spending; reconcile team’s spending against weekly bank statements
  • Responsible for appropriate use and documentation of company cards
  • Oversee PLUS social media and PLUS branding on campus
  • Assist in preparing the campus for students’ arrival
  • Assist in participant check-in and check-out processes, as needed
  • Assist in the distribution of boxed meals
  • Participate in weekly meeting with the PLUS Head Office and other manager(s)
  • Fulfill the role of Activity Leader, as needed

 

Qualifications and Desired Skills:

  • Authorization to work in the U.S. required
  • Must be 18 years or older
  • Bachelor’s degree preferred (at the time of start date); high school diploma required
  • Event planning or coordination experience required
  • Customer service experience required
  • Experience in the hospitality and tourism industry strongly preferred
  • Experience with summer or study travel programs strongly preferred
  • Command of Microsoft Excel and Google Drive strongly preferred
  • International and intercultural experience strongly preferred
  • Prior supervisory experience strongly preferred
  • Administrative experience preferred

The successful candidate will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. He/she will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.

 

Physical Demands:

Do the essential functions of this job require lifting? Yes

If yes, how many pounds? 25 lbs.

Do the essential functions of this job require standing? Yes

Do the essential functions of this job require walking up stairs? Yes

Do the essential functions of this job require stretching? Yes

Do the essential functions of this job require bending? Yes

More questions? Check out our frequently asked questions page. 
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