Company Overview:

Professional Linguistic Upper Studies (PLUS) operates English as a Foreign Language (EFL) programs across the world. PLUS U.S. Corporation, headquartered in New York City, runs summer English language study and travel programs for international high school students in across North America. The programs allow students the opportunity to take English classes and explore the surrounding regions while staying at U.S. colleges and universities.
 

Position Overview:

The Assistant Activity Manager position is a seasonal, salaried and full-time position with PLUS U.S. Corp. during Summer 2019. PLUS U.S. Corp offers summer study travel programs to international high school students at college campuses across North America. The Assistant Activity Manager assists the Activity Manager in overseeing all aspects of off-campus activities for PLUS program participants, provides superior customer service to all program participants, directly supervises all Activity Leaders, and liaises with vendor offices, transportation companies, and overseas PLUS offices. The Assistant Activity Manager works under the direct supervision of the Activity Manager.

In addition to a salaried wage, full room and board is provided for the duration of employment; residing on campus is required. PLUS U.S. employees are expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program, and regional travel is required. PLUS U.S. employees are responsible for all travel and moving costs to and from campus location prior to and at the conclusion of their contract. Travel to excursion destinations and any work travel during the contracted period will be covered by PLUS U.S.

Duties and Responsibilities:

The following is expected of the Assistant Activity Manager:

Standard Expectations

• Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Be familiar with, adhere to, and enforce PLUS U.S. policies and procedures
• Ensure the safety of all participants, including taking them to the hospital, if necessary, and documenting all hospital visits for insurance purposes
• Be familiar with campus-specific information, including everything in the PLUS Guide
• Maintain frequent communication with PLUS staff
• Be on call every night for the duration of the program
• Assist with emergency situations, as needed
• Complete all PLUS U.S. assessments received during employment period
• Assist in duties other than the aforementioned and the following, as assigned and as they arise

Supervision

• Directly supervise all Activity Leaders
• In conjunction with the Activity Manager, train all Activity Leaders
• Work closely with the other manager(s) and attend daily staff meetings to ensure that all program and position needs are met
• In conjunction with the Activity Manager, conduct regular performance evaluations of the activity leaders
• Motivate the activity leaders throughout the duration of the program.

Off-Campus Activities (Excursions)

• Assist the Activity Manager in coordinating, leading, and ensuring the proper execution of all off-campus excursions for PLUS U.S. students and group leaders, including being the point-person on day and overnight excursions, as needed
• Assist the Activity Manager in planning and ensuring the proper execution of activities to engage students during off-campus excursions
• Assist the Activity Manager in communicating with transportation companies to ensure all transportation needs are met for PLUS excursions and airport transfers
• Assist the Activity Manager in confirming all excursion-related bookings with ticket vendors and off-campus meal providers
• Assist the Activity Manager in coordinating all airport arrival and departure schedules; assist in the execution of participant arrival and departure days
• Provide hotel(s) for any overnight excursions with a finalized rooming list upon check-in when serving as the point-person on overnight excursions
• Coordinate hotel check-ins and check-outs for overnight excursions when serving as the point-person on overnight excursions

On-Campus Activities

• In conjunction with the other manager(s), conduct a “Welcome Night” presentation that orients students to the PLUS U.S. program
• Attend and participate in talent shows and graduation ceremonies
• Ensure all Activity Leaders are prepared for at least two group talent show acts
• Participate in on-campus programming as needed

Customer Service

• Liaise with group leaders, understanding and addressing their expectations and concerns
• Attend and/or conduct meetings with group leaders, as needed

Office & Miscellaneous

• Update the PLUS app daily with information pertinent to PLUS participants
• Assist the Activity Manager in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
• Responsible for appropriate use and documentation of company card
• Assist in participant check-in and check-out processes, as needed
• Participate in weekly meeting with the PLUS U.S. Head Office and other manager(s)

Qualifications and Desired Skills:

• Authorization to work in the U.S. required
• Must be 18 years or older
• High school diploma required; successful completion of two years of higher education strongly preferred
• Customer service experience required
• Prior supervisory experience strongly preferred
• Event planning or coordination experience strongly preferred
• Experience in the hospitality and tourism industry strongly preferred
• Experience with summer or study travel programs strongly preferred
• Command of Microsoft Excel and Google Drive strongly preferred
• International and intercultural experience strongly preferred
• Administrative experience preferred

The successful candidate will be a leader with strong supervisory skills. He/she will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. He/she will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.

Physical Demands:

Do the essential functions of this job require lifting? Yes

If yes, how many pounds? 25 lbs.

Do the essential functions of this job require standing? Yes

Do the essential functions of this job require walking up stairs? Yes

Do the essential functions of this job require stretching? Yes

Do the essential functions of this job require bending? Yes