Summer Activity Manager- Jamaica (Queens), New York
Summary
| Title: | Summer Activity Manager- Jamaica (Queens), New York |
|---|---|
| ID: | 1198 |
Description
Overview of the Position:
Professional Linguistic Upper Studies (PLUS) runs summer English language study and travel programs for international high school students across North America. The programs allow students the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities.
This is a seasonal, full-time, salaried, and in-person position that is integral to the success of our international programs. The Activity Manager is responsible for all excursions and activities for PLUS participants, including excursions to and around tourist sites, recreational activities (i.e. games and sports on campus), and evening activities (i.e. dance parties, karaoke, talent shows, etc.). The Activity Manager works closely with the PLUS head office team to problem-solve issues that arise and deal with emergency situations. The Activity Manager directly manages a team of Activity Coordinators and oversees the Counselors. The Activity Manager reports to the Campus Operations Manager. Full room and board is provided for the duration of employment. Residing on campus is a requirement of the position.
Are you…….
- Genuinely excited about the opportunity to meet people from around the world and learn about different cultures?
- Comfortable and confident managing a diverse array of tasks under a wide scope of responsibilities?
- A leader by example who motivates and works shoulder to shoulder with the people you supervise?
- Quick on your feet in the middle of unexpected changes and able to pivot and adjust on the fly?
- Highly organized and detail-oriented when managing competing priorities?
If this sounds like you, we think you would enjoy and succeed in the Activity Manager role!
Time Commitment:
- The employment period for the Activity Manager position is generally 6-8 weeks during the summer, depending on the program dates. The Activity Manager is responsible for opening the campus at the beginning of the program and seeing the program through to completion. In the application, there is space to indicate and explain your availability during the summer months.
- This position requires irregular and significant working hours that fluctuate to meet the demands of a dynamic workday. No day is the same, and sometimes no hour is the same.
- This position will typically include a day each week with minimal work commitments, complemented by varying blocks of free time based on program needs.
- Peak student enrollment takes place during approximately the last two weeks in July. It is highly likely that your employment period will include this timeframe.
- The Activity Manager is expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program and no vacation time can be honored during the employment period for this position.
Travel:
- Regional travel is required. Travel to excursion destinations and any work travel during the employment period will be provided and covered by PLUS.
- Residential employees are responsible for all travel costs to and from campus location prior to and at the conclusion of their employment period. Any costs related to parking may not be included.
Compensation:
- Wages are between $1,225 - $1,300 per week
- Housing for duration of the employment period
- Meals (full board) for the duration of the employment period
Specific Duties and Responsibilities:
The following is expected of the Activity Manager:
- Standard Expectations
- You will be responsible for understanding, adhering to, and enforcing all PLUS/campus policies and procedures, with tasks including but not limited to:
- Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
- Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under PLUS protocols
- Maintaining frequent communication and reporting with PLUS head office staff
- Being on call every night for the duration of the program
- Assisting in duties other than the aforementioned and the following, as assigned and as they arise
- You will be responsible for understanding, adhering to, and enforcing all PLUS/campus policies and procedures, with tasks including but not limited to:
- Staff Supervision
- You will be responsible for supervising a team of residential and overseeing part-time staff members and will be expected to manage all logistical and interpersonal responsibilities, with tasks including but not limited to:
- Directly supervising Activity Coordinators and oversee Counselors
- In conjunction with the Campus Operations Manager, training the Activity Coordinators and Counselors
- In conjunction with the Campus Operations Manager, making a weekly schedule for Activity Coordinators and Counselors
- In conjunction with the Campus Operations Manager, holding daily staff meetings to ensure that all program and position needs are met
- Conducting regular performance evaluations of the Activity Coordinators
- Motivating Activity Coordinators throughout the duration of the program
- You will be responsible for supervising a team of residential and overseeing part-time staff members and will be expected to manage all logistical and interpersonal responsibilities, with tasks including but not limited to:
- Off-Campus Operations
- You will coordinate, lead, and ensure the proper and smooth execution of all off-campus excursions for PLUS students and group leaders, with tasks including but not limited to:
- Creating a detailed schedule for each day and overnight excursion to ensure that Activity Coordinators and Counselors have clear direction
- In conjunction with the Campus Operations Manager, communicating with transportation companies to ensure all transportation needs are confirmed and met for PLUS excursions and airport transfers
- In conjunction with the Campus Operations Manager, confirming all excursion-related bookings with ticket vendors and off-campus meal providers
- Assisting in coordinating all airport arrival and departure schedules; assist in group check-ins and check-outs
- Liaising with hotels for overnight excursions regarding rooming lists, check-in, and check-out
- You will coordinate, lead, and ensure the proper and smooth execution of all off-campus excursions for PLUS students and group leaders, with tasks including but not limited to:
- On-Campus Activities
- You will oversee the planning, coordination, and proper execution of all on-campus activities, events, and recreation, with tasks including but not limited to:
- Assisting with the confirmation of all on-campus facilities for PLUS activities
- In conjunction with the other managers, conducting a “Welcome Night” presentation that orients students to the PLUS program
- Supervising, attending, and participating in talent shows and graduation ceremonies; attending and participating in other on-campus programming as needed
- Ensure that Activity Coordinators are prepared to fully participate in all programming as scheduled, including the talent show
- You will oversee the planning, coordination, and proper execution of all on-campus activities, events, and recreation, with tasks including but not limited to:
- Customer Service
- You will be responsible for contributing to the delivery of a high-quality international education experience for our clients, with tasks including but not limited to:
- Creating a welcoming and informative environment for groups from their arrival and orientation through their departure
- Liaising with group leaders, understanding and addressing their expectations and concerns
- Responding respectfully and appropriately to participant issues, incidents, and concerns within the parameters of the PLUS program, escalating to head office staff as needed
- Modeling the aforementioned in regard to supervisees’ interactions with participants
- You will be responsible for contributing to the delivery of a high-quality international education experience for our clients, with tasks including but not limited to:
- Office & Miscellaneous
- You will be responsible for determining and supporting the logistical and organizational needs of the campus in conjunction with the management team, with tasks including but not limited to:
- Overseeing PLUS social media, the PLUS website, campus signs, and PLUS branding
- Assisting the Campus Operations Manager in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
- Being responsible for appropriate use and documentation of company cards
- Assisting in preparing the campus for groups’ arrivals and departures, including room checks, distribution and collection of documentation, and check-in/check-out procedures
- Maintaining an inventory of office and programming supplies
- Scheduling and holding daily office hours for group leaders and students
- Participating in weekly meeting with the PLUS Head Office and other manager(s)
- Fulfilling the role of Activity Coordinator, as needed
- You will be responsible for determining and supporting the logistical and organizational needs of the campus in conjunction with the management team, with tasks including but not limited to:
Qualifications and Desired Skills:
- Authorization to work in the U.S. required
- Must be 18 years or older
- Bachelor’s degree preferred (at the time of start date); high school diploma required
- Prior supervisory experience required
- Event planning or coordination experience required
- Customer service experience required
- Command of Microsoft Excel and Google Drive required
- Experience in the hospitality and tourism industry strongly preferred
- Experience with summer or study travel programs strongly preferred
- International and intercultural experience strongly preferred
- Administrative experience preferred
The successful candidate will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. They will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.
Physical Demands:
- Do the essential functions of this job require lifting? Yes, 25 lbs.
- Do the essential functions of this job require standing? Yes
- Do the essential functions of this job require walking up stairs? Yes
- Do the essential functions of this job require stretching? Yes
- Do the essential functions of this job require bending? Yes
Questions? Check out our FAQs. If you have further questions, please email USAhiring@plus-ed.com and our team will be in touch with you shortly.
